Frequently Asked Questions
Everything you need to know about our gourmet hampers.
How do you ensure the freshness of the food items?
We source all perishable items weekly and use temperature-controlled packaging for delicate products like cheeses and chocolates to ensure they arrive in peak condition.
Can I customize the contents of a gift box?
Yes, we offer a 'Build Your Own' feature where you can select specific snacks, wines, and treats to create a personalized gift tailored to your recipient's tastes.
Do you cater to specific dietary requirements?
Absolutely. We offer a wide range of gluten-free, vegan, nut-free, and keto-friendly gift boxes. Please use the 'Dietary' filter on our shop page to browse these options.
What is your shipping policy for fragile food items?
All our gift boxes are packed with protective eco-friendly cushioning and marked as fragile. We use premium couriers to minimize handling and ensure your gift arrives looking beautiful.
Can I schedule a delivery for a specific date?
Yes, during checkout you can select a preferred delivery date. While we cannot guarantee an exact hour, we aim to have all gift boxes delivered on your chosen business day.
What happens if the recipient is not home?
Our couriers will look for a safe, shaded spot to leave the package. If no safe location is available, they will leave a calling card for redelivery or collection at a local point.